|
VOIP FAQ’s
- What is VoIP?
- How does one place or receive a VoIP phone call?
- Can I call any phone or just VoIP phones?
- How does the long distance work?
- How is the voice clarity?
- Do I need a computer to call?
- What differences are there between making a local call and a long distance call?
- Do I need to have broadband?
- Does it come with 911?
- What is E911?
- Can I keep my current phone number?
- Can I get a number of an area code other than mine?
- Can I take my number with me when I travel?
- Can I send faxes over my 702 VoIP service?
- How secure are VoIP calls?
- What will I need to get started?
- How fast does my internet connection need to be?
- Can I use my computer during a call and does it have to be turned on all day?
Q. What is VoIP?
A. VoIP (which stands for “Voice over Internet Protocol”) is a service that converts voice transmission over a broadband connection instead of your standard phone line. Callers won’t notice a difference. Our VoIP service replaces your current local and long distance services and will work with your existing telephone. You can keep your existing phone and you will dial the phone the same way you do today. VoIP is a great service that can offer you features that you have come to expect such as Caller ID, Call Waiting, Call Forwarding and Voice Mail.
[ Top ]
Q. How does one place or receive a VoIP phone call?
A. Just as you would with your regular landline.
[ Top ]
Q. Can I call any phone or just VoIP phones?
A. You can call any phone.
[ Top ]
Q. How does the long distance work?
A. The packages that include Free or Unlimited Long Distance will be within the 48 states. For international calling normal international rates will apply.
[ Top ]
Q. How is the voice clarity?
A. As long as the High Speed Internet connection is qualified, the quality will be equal to traditional phone.
[ Top ]
Q. Do I need a computer to call?
A. You need a High Speed Broadband connection, but there is no requirement for a computer to be connected.
[ Top ]
Q. What differences are there between making a local call and a long distance call?
A. You dial as you would from any wired phone.
[ Top ]
Q. Do I need to have broadband?
A. Yes, you need access to a qualified high speed internet service.
[ Top ]
Q. Does it come with 911?
A. Yes, you will be able to dial 911 with 702’s VoIP service. It is important that you know that 911 calling works differently with VoIP than with traditional phone service. During the sign-up process you will be required to give 702 a Service Address. This address will also serve as your registered 911 address. If you move locations you must notify 702 Communications so they are able to update your address in the 911 records. Please keep in mind that 911 dialing will not function in the event of a broadband or power outage or if your broadband service is terminated. Customers should always be prepared to give their location and information when calling 911 and always have a back-up source to make 911 calls.
[ Top ]
Q. What is E911?
A. The Federal Communications Commission (FCC) mandated that all VoIP providers must provide Enhanced 911 (E911) service to new customers. E911 is the most advanced 911 service available and is able to locate your phone number and location immediately when you call 911. When you sign up for VoIP service, 702 will enter the service address that you will be making your calls from. If you move or take your VoIP service with you must notify 702 Communications so we can update your address for 911 purposes.
[ Top ]
Q. Can I keep my current phone number?
A. YES! You will be allowed to transfer your existing number over to our VoIP service, but note that it can take up to five business days for a number transfer to be complete.
[ Top ]
Q. Can I get a number of an area code other than mine?
A. 702 does not offer that capability at this time.
[ Top ]
Q. Can I take my number with me when I travel?
A. Yes, as long as your new location has qualified broadband. 911 information will need updating or will not work properly.
[ Top ]
Q. Can I send faxes over my 702 VoIP service?
A. Yes, faxes can be sent exactly the same as they would with traditional phone service.
[ Top ]
Q. How secure are VoIP calls?
A. They are as secure as your Internet connection.
[ Top ]
Q. What will I need to get started?
A. You will not need to purchase a special phone. A 702 technician will come to your house and set up the VoIP service for you at no charge. Additionally you will need:
- A pre-qualified Internet connection.
- A phone adapter, Analog Telephone Adaptor (ATA), which can be purchased through 702 and applied to your bill.
- Uninterruptible Power Supply (UPS) While this is not a required piece of equipment, 702 strongly recommends that all customers have some type of back up continuous power source when utility power is not available during unexpected power disruptions. Your VoIP service is dependent on your broadband connection which is dependent on your power. UPSs are available for purchase through 702 for $59.99 and can be applied to your bill.
[ Top ]
Q. How fast does my internet connection need to be?
A. We would suggest a minimum speed of 128 kbps upload and download. You can test your connection speed here but you will need to pre-qualify for 702 VoIP, which you can do here.
[ Top ]
Q. Can I use my computer during a call and does it have to be turned on all day?
A. Your computer does not have to be on and you can use the phone and computer simultaneously. As long as you have adequate bandwidth. Heavy bandwidth usage may degrade voice quality.
[ Top ]
|
