Internet FAQ’s

1. What are the incoming and outgoing mail server addresses to setup my mail client for POP3 access?
2. What are the domain name server (DNS) addresses?
3. What is the number my computer uses for my dial-up connection?
4. I can load web pages, but I can’t access my email through my mail client (Outlook, Outlook Express, etc).
5. How do I access the Red Condor SPAM filter to adjust my settings?
6. Can I access my 702 email account away from my home/office computer system?

Q: What are the incoming and outgoing mail server addresses to setup my mail client for POP3 access?
A: For the 702com.net domain, the incoming and outgoing mail server addresses are both the same: mail.702mx.com. If you have a domain hosted by 702 Communications, your incoming and outgoing server addresses are: mail.(yourdomainhere) (e.g. if your domain is ‘acme.net’, then your server address is: mail.acme.net).

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Q: What are the domain name server (DNS) addresses?
A: There are two domain name server (DNS) addresses for 702 customers and clients to use. The primary address is: 216.239.0.75. The secondary address is: 216.239.0.76.

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Q: What is the number my computer uses for my dial-up connection?
A: 218.284.5792 – Fargo, Moorhead, West Fargo & Dilworth
701.641.5919 – Wahpeton & Breckenridge
218.354.2220 – Barnesville

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Q: I can load web pages, but I can’t access my email through my mail client (Outlook, Outlook Express, etc).
A: The two most likely causes of this are an incorrectly configured mail filtering program and/or a firewall blocking access on your system. Try temporarily disabling these features, commonly part of the anti-virus program you have installed, then see if you can send and receive email. If, after disabling one or both of these options, you are able to send and receive email, you can either leave them disabled or configure them correctly before turning them back on again.

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Q: How do I access the Red Condor SPAM filter to adjust my settings?
A: Any day you have mail that is filtered by the Red Condor service, you are sent an email listing the items that were prevented from reaching your inbox. In the second paragraph above the items listed, there is a link to your ‘Personal Dashboard.’ By double-clicking on this link, you are able to access the settings specific to the filter for your email account. The first time you use this link you will be prompted to create a password for your Personal Dashboard. Make certain to remember this password. Once you have created your password, you can access your Personal Dashboard from anywhere using your email address and the password you created. It may also be a good idea to bookmark the site, or save it as one of your favorites in your web browser for easy access from your home or work computer. Download the Red Condor Users Guide (pdf) to learn more.

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Q: Can I access my 702 email account away from my home/office computer system?
A: Yes, you can. You can access any new mail you haven’t already downloaded by logging into the 702 Communications email server in your web browser (Internet Explorer, FireFox, etc) at the following address: http://webmail.702com.net . If you are using an email client (Outlook, Outlook Express, Windows Mail, Mac Mail, etc) you cannot see emails that you have already downloaded with that program except from your normal “home” system. You will need your account name, which is everything before the @ in your email address, and the valid password for your account. If you are unable to remember the correct username and/or password for your account, simply call the Help Desk and we will be happy to assist you.

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