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Internet FAQ’s
- What are the incoming and outgoing mail server addresses to setup my mail client for POP3 access?
- What are the domain name server (DNS) addresses?
- What is the number my computer uses for my dial-up connection?
- I can load web pages, but I can’t access my email through my mail client (Outlook, Outlook Express, etc).
- How do I access the Red Condor SPAM filter to adjust my settings?
- Can I access my 702 email account away from my home/office computer system?
Phone FAQ’s
- How long does it take to get my phone service?
- Can I keep my current phone number?
- Do I need to call my current provider to cancel my service if I am switching to 702?
- Do I need to pay a deposit?
- Do I get my deposit back?
- Can I check my Voice Mail when I’m not at home? How?
- Where can I find instructions for calling features?
VOIP FAQ’s
- What is VoIP?
- How does one place or receive a VoIP phone call?
- Can I call any phone or just VoIP phones?
- How does the long distance work?
- How is the voice clarity?
- Do I need a computer to call?
- What differences are there between making a local call and a long- distance call?
- Do I need to have broadband?
- Does it come with 911?
- What is E911?
- Can I keep my current phone number?
- Can I get a number of an area code other than mine?
- Can I take my number with me when I travel?
- Can I send faxes over my 702 VoIP service?
- How secure are VoIP calls?
- What will I need to get started?
- How fast does my internet connection need to be?
- Can I use my computer during a call and does it have to be turned on all day?
Q: What are the incoming and outgoing mail server addresses to setup my mail client for POP3 access?
A: For the 702com.net domain, the incoming and outgoing mail server addresses are both the same: mail.702mx.com. If you have a domain hosted by 702 Communications, your incoming and outgoing server addresses are: mail.(yourdomainhere), e.g. if your domain is ‘acme.net’, then your server address is: mail.acme.net.
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Q: What are the domain name server (DNS) addresses?
A: There are two domain name server (DNS) addresses for 702 customers and clients to use. The primary address is: 216.239.0.75. The secondary address is: 216.239.0.76
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Q: What is the number my computer uses for my dial-up connection?
A: 218.284.5792 – Fargo, Moorhead, West Fargo & Dilworth
701.641.5919 – Wahpeton & Breckenridge
218.354.2220 – Barnesville
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Q: I can load web pages, but I can’t access my email through my mail client (Outlook, Outlook Express, etc).
A: The two most likely causes of this are an incorrectly configured mail filtering program and/or a firewall blocking access on your system. Try temporarily disabling these features, commonly part of the anti-virus program you have installed, and seeing if you can send and receive email. If, after disabling one or both of these options, you are able to send and receive email, you can either leave them disabled or configure them correctly before turning them back on again.
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Q: How do I access the Red Condor SPAM filter to adjust my settings?
A: Any day you have mail that is filtered by the Red Condor service, you are sent an email listing the items that were prevented from reaching your inbox. In the second paragraph above the items listed, there is a link to your ‘Personal Dashboard.’ By double-clicking on this link, you are able to access the settings specific to the filter for your email account. The first time you use this link you will be prompted to create a password for your Personal Dashboard. Make certain to remember this password. Once you have created your password, you can access your Personal Dashboard from anywhere using your email address and the password you created. It may also be a good idea to bookmark the site, or save it as one of your favorites in your web browser for easy access from your home or work computer. Download the Red Condor Users Guide (pdf) to learn more.
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Q: Can I access my 702 email account away from my home/office computer system?
A: Yes, you can. You can access any new mail you haven’t already downloaded by logging into the 702 Communications email server in your web browser (Internet Explorer, FireFox, etc) at the following address: http://webmail.702com.net . If you are using an email client (Outlook, Outlook Express, Windows Mail, Mac Mail, etc) you cannot see emails that you have already downloaded with that program except from your normal “home” system. You will need your account name, which is everything before the @ in your email address, and the valid password for your account. If you are unable to remember the correct username and/or password for your account, simply call the Help Desk and we will be happy to assist you.
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Q. How long does it take to get my phone service?
A. 5-7 business days.
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Q. Can I keep my current phone number?
A. Yes!
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Q. Do I need to call my current provider to cancel my service if I am switching to 702?
A. There is no need to contact your current provider if you are transferring your number to us. We will take care of it.
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Q. Do I need to pay a deposit?
A. A deposit may be required based on your credit score.
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Q. Do I get my deposit back?
A. Yes, you will get your deposit back with interest in one year or if you disconnect your service and your account has been paid up.
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Q. Can I check my Voice Mail when I’m not at home? How?
A. Yes, you can check your Voice mail remotely. In the Fargo/Moorhead area: dial 478-6245 and then enter your 7-digit phone number and passcode. In the Wahpeton/Breckenridge area: dial 672-6245 and then enter your 7-digit phone number and passcode. Download the Voice Mail instruction guide here.
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Q. Where can I find instructions for calling features?
Calling features and instructions can be found here.
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Q. What is VoIP?
A. VoIP (which stands for “Voice over Internet Protocol”) is a service that converts voice transmission over a broadband connection instead of your standard phone line. Callers won’t notice a difference. Our VoIP service replaces your current local and long distance services and will work with your existing telephone. You can keep your existing phone and you will dial the phone the same way you do today. VoIP is a great service that can offer you features that you have come to expect such as Caller ID, Call Waiting, Call Forwarding and Voice Mail.
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Q. How does one place or receive a VoIP phone call?
A. Just as you would with your regular land-line.
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Q. Can I call any phone or just VoIP phones?
A. You can call any phone.
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Q. How does the long distance work?
A. The packages that include Free or Unlimited Long Distance will be within the 48 states. For international calling normal international rates will apply.
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Q. How is the voice clarity?
A. As long as the High Speed Internet connection is qualified, the quality will be equal to traditional phone.
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Q. Do I need a computer to call?
A. You need a High Speed Broadband connection, but here is no requirement for a computer to be connected.
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Q. What differences are there between making a local call and a long- distance call?
A. You dial as you would from any wired phone.
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Q. Do I need to have broadband?
A. Yes, you need access to a qualified high speed internet service.
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Q. Does it come with 911?
A. Yes, you will be able to dial 911 with 702’s VoIP service. It is important that you know that 911 calling works differently with VoIP than with traditional phone service. During the sign-up process you will be required to give 702 a Service Address. This address will also serve as your registered 911 address. If you move locations you must notify 702 Communications so they are able to update your address in the 911 records. Please keep in mind that 911 dialing will not function in the event of a broadband or power outage or if you broadband service is terminated. Customers should always be prepared to give their location and information when calling 911 and always have a back-up source to make 911 calls.
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Q. What is E911?
A. The Federal Communications Commission (FCC) mandated that all VoIP providers must provide Enhanced 911 (E911) service to new customers. E911 is the most advanced 911 service available and is able to locate your phone number and location immediately when you call 911. When you sign up for VoIP service, 702 will enter the service address that you will be making your calls from. If you move or take your VoIP service with you must notify 702 Communications so we can update your address for 911 purposes.
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Q. Can I keep my current phone number?
A. YES! You will be allowed to transfer you existing number over to our VoIP service, but note that it can take up to five business days for a number transfer to be complete.
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Q. Can I get a number of an area code other than mine?
A. 702 does not offer that capability at this time.
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Q. Can I take my number with me when I travel?
A. Yes, as long as your new location has qualified broadband. 911 information will need updating or will not work properly.
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Q. Can I send faxes over my 702 VoIP service?
A. Yes, faxes can be sent exactly the same as they would your traditional phone service.
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Q. How secure are VoIP calls?
A. They are as secure as your Internet connection.
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Q. What will I need to get started?
A. You will not need to purchase a special phone. A 702 technician will come to your house and set up the VoIP service for you at no charge. Additionally you will need:
- A pre-qualified Internet connection.
- A phone adapter, Analog Telephone Adaptor (ATA), which can be purchased through 702 and applied to your bill.
- Uninterruptible Power Supply (UPS) While this is not a required piece of equipment, 702 strongly recommends that all customers have some type of back up continuous power source when utility power is not available during unexpected power disruptions. Your VoIP service is dependent on your broadband connection which is dependent on your power. UPS’ are available for purchase through 702 for $59.99 and can be applied to your bill.
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Q. How fast does my internet connection need to be?
A. We would suggest a minimum speed of 128 kbps upload and download. You can test your connection speed here but you will need to pre-qualify for 702 VoIP, which you can do here.
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Q. Can I use my computer during a call and does it have to be turned on all day?
A. Your computer does not have to be on and you can use the phone and computer simultaneously. As long as you have adequate bandwidth. Heavy bandwidth usage may degrade voice quality.
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